r55t Privacy Policy

2 Data Collection

We collect information from you in various ways. The categories of this information are described in detail below.

2.1 Information You Provide Directly

When you register on r55t or use our services, you may provide the following information:

• Full name, date of birth, and nationality
• Email address and password
• Bangladeshi national ID card or passport details (for identity verification)
• Mobile banking numbers such as bKash, Nagad, or Rocket (for transactions)
• Bank account details (for bank transfers)
• Information provided when contacting us via live chat or email

2.2 Automatically Collected Information

When you visit or use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system used
• Date, time, and duration of visit
• Which pages you visited and which links you clicked
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

Details of every deposit and withdrawal transaction are stored, including the transaction amount, time, payment method, and transaction status. This information is used to ensure financial security and prevent fraud.

2.4 Gaming Activity Information

Your gaming history, bet amounts, win-loss records, and gaming patterns are stored. This information helps in implementing responsible gaming policies.

3 Purpose of Data Use

r55t uses your information for specific and lawful purposes. We use your information for the following reasons:

3.1 Account Management and Service Delivery

• Creating and managing your account
• Identity verification and age confirmation (21 years or older)
• Processing deposits, withdrawals, and other financial transactions
• Providing bonuses and promotional offers
• Managing the VIP program

3.2 Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Complying with anti-money laundering (AML) regulations
• Identifying suspicious financial activity
• Preventing multiple accounts or fraudulent activity

3.3 Responsible Gaming

• Monitoring gaming behavior
• Identifying problematic gaming patterns and providing support
• Implementing self-exclusion or limit-setting requests

3.4 Communication and Support

• Providing support via live chat and email
• Sending important account-related notifications
• Promotional communications with your consent

3.5 Platform Development

• Analyzing and improving the user experience
• Introducing new games and features
• Resolving technical issues

4 Data Storage and Security

r55t has adopted advanced technical and organizational measures to ensure the security of your personal information.

4.1 Technical Security Measures

• All data is transmitted via SSL/TLS encryption
• Stored data is protected using industry-standard encryption methods
• Secure firewalls and intrusion detection systems
• Regular security assessments and testing
• Two-factor authentication

4.2 Data Retention Period

Your personal information is retained for as long as your account is active and for as long as necessary to meet legal or regulatory obligations. Even after account closure, some information may be kept for a defined period for legal reasons.

4.3 Employee Access

Only authorized r55t employees may access your personal information, and they are required to work under strict confidentiality agreements. All access is logged and reviewed regularly.

5 Sharing Data with Third Parties

r55t never sells or rents your personal information. However, in certain circumstances we may share information with trusted third parties.

5.1 Service Providers

To operate our business, we work with the following types of third parties:

• Payment processors (bKash, Nagad, Rocket, banks)
• Identity verification service providers
• Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe)
• Cybersecurity and fraud prevention specialists

All these third parties are bound by strict confidentiality agreements and may only use your information to provide the specified services.

5.2 Legal Obligations

In cases of court orders, statutory investigations, or legal obligations, r55t may share necessary information with the relevant authorities. In such cases, we always act within the requirements of the law.

5.3 Business Transfers

In the event of any business restructuring or merger involving r55t, your information may be transferred to the new ownership. In such cases, we will notify you in advance and ensure the same standard of privacy protection.

6 Cookies Policy

r55t uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help the website recognize you.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform — maintaining login sessions, security tokens, etc.
• Functionality Cookies: Remember your preferences — language selection, display settings, etc.
• Analytics Cookies: Used to analyze and improve the use of our platform.
• Security Cookies: Help prevent fraud and unauthorized access.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the platform to not work properly.

7 Your Rights

r55t believes that you are the owner of your own personal information. Therefore, we provide you with the following rights:

7.1 Right to Access Information

You may at any time request to know what information r55t holds about you. We will provide the information within 30 business days.

7.2 Right to Correct Information

If there are any errors in your personal information, you may request a correction. Providing accurate information helps maintain the quality of your service.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be mandatory for us to retain for legal, regulatory, or contractual reasons.

7.4 Right to Restrict Processing

You may object to or request restriction of the use of your information for specific purposes, particularly in the case of marketing communications.

7.5 Unsubscribe from Marketing Communications

You may stop receiving promotional emails or notifications at any time. Contact our support team to make this request.

To exercise any of your rights, email [email protected] or speak with us via 24/7 live chat.

8 Protection of Minors

r55t is strictly prohibited for anyone under the age of 21. Our platform is only for those aged 21 and above.

We follow a strict age verification process at the time of registration. We do not knowingly collect any personal information from minors.

If you believe that a minor has registered on our platform, please contact us immediately. We will take prompt action and close the relevant account.

To learn more about responsible gaming, visit our Responsible Gaming page.

9 Policy Changes

r55t may update this privacy policy from time to time. These changes may occur due to changes in business operations, new legal obligations, or technological developments.

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address
• A clear notice will be displayed on the platform
• The update date at the top of the page will be changed

If you continue using the platform after the updated policy is published, it will be understood that you have agreed to the new policy. We recommend that you visit this page regularly.